K9win Privacy Policy — How We Keep Your Data Safe

Welcome to k9win's Privacy Policy. We believe that as a user, you have the right to know — how your personal data is collected, where it is stored, and what it is used for. This Privacy Policy is designed to answer those questions transparently.

By using the k9win website or mobile app, you are considered to have accepted this Privacy Policy. We commit to never misusing your data and to operating strictly within the boundaries of this policy at all times. This policy is governed in accordance with applicable data protection laws in Bangladesh and international standards.

K9win collects only the information necessary to provide you with the best possible service. The table below clearly outlines the types of data we collect and the purpose of each:

We never collect unnecessary information, and any data we do collect is used strictly for the purposes stated above.

K9win uses your information solely for the purposes listed below. Each purpose is directly tied to improving our service and protecting your security:

• Account registration, identity verification, and secure login.
• Processing deposits, withdrawals, and other financial transactions.
• Creating a personalized experience based on your gaming preferences.
• To notify you of relevant promotions and bonus offers (where you have given your consent).
• Detecting unusual account activity to prevent fraud.
• Verification required to comply with Anti-Money Laundering (AML) regulations.
• Providing customer support and resolving issues.
• Supporting players through our responsible gaming program.
• Analysing and improving the performance of our website and app.

K9win does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Processor: Necessary information shared with payment gateways such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Legal Obligation: Data may be disclosed in response to a lawful request from the Government of Bangladesh or a court order.
• Security Reasons: Relevant authorities may be provided with information in connection with investigations into fraud, hacking, or money laundering.
• Technology Service Providers: With contracted providers for server operations, analytics, or cybersecurity.

Cookies are used on the k9win website to enhance your experience. They are small text files stored in your browser that help the site remember your preferences and session details.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain k9win services.

K9win uses the highest industry-standard technologies and practices to protect your data. Our security framework is multi-layered, so that even if one layer is breached, the remaining layers continue to ensure your protection:

• TLS 1.3 encryption protocol is used for all data transfers.
• Stored data is secured with AES-256 encryption.
• Two-Factor Authentication (2FA) available for your account.
• 24/7 cybersecurity monitoring team.
• Regular security audits and vulnerability assessments.
• Restricted access policy — only authorized personnel may access your data.
• In the event of a data breach, affected users will be notified within 72 hours.

As a k9win user, you have the following rights over your personal data:

K9win does not retain your data longer than necessary. Retention periods are determined based on legal obligations and service requirements:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for up to 5 years as required by law.
• General data is deleted within 6 months of account closure.
• Data related to fraud investigations is retained until the investigation is complete.
• Backup copies are permanently deleted within a maximum of 30 days.

K9win strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors. Age verification is mandatory at registration, and additional identity documents may be requested in cases of doubt.

If we become aware that a minor's information has been collected inadvertently, we will immediately close that account and permanently delete all associated data. If a parent or guardian suspects their child is using k9win, please contact us directly.

K9win may update this Privacy Policy from time to time. Revisions may be necessary due to legal requirements, the introduction of new services, or changes in business operations.

For significant changes, we will notify you via your registered email or mobile number. For minor updates, the "Last Updated" date at the top of this page will reflect the change. Continued use of k9win after any changes constitutes your acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection Team directly. We typically respond within 3 business days; complex requests may take up to 30 business days.

• Email: support@k9win-jit.com
• Website: k9win-jit.com
• Support hours: Monday–Sunday, 9:00 AM – 11:00 PM (BST)